Privacy Policy:
Last updated: 11/02/2026
Who we are: Sober Haven CIC is committed to protecting and respecting your privacy.
This policy explains how we collect, use, and protect your personal information when you visit our website, sign up for updates, or attend our retreats and events.
If you have any questions about this policy, you can contact us at info@soberhaven.co.uk
What information we collect:
We may collect and process the following personal data:
Name
Email address
Phone number
Postal address
Event booking details
Any information you provide when contacting us
Website usage data (via cookies/analytics)
We only collect information that is necessary to provide our services or communicate with you.
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How we use your information:
We use your information to:
Send you updates about retreats, events, and ticket releases
Respond to your enquiries
Process bookings and payments
Provide event information and reminders (email/SMS/phone if consented)
Improve our website and services
Meet legal or regulatory obligations
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We will only contact you for marketing purposes if you have given your consent.
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Legal basis for processing
Under UK GDPR, we rely on:
Consent – when you opt in to receive updates or marketing
Contract – when processing bookings or ticket purchases
Legitimate interests – to improve our services and website
Legal obligations – for accounting or legal compliance
You may withdraw your consent at any time.
How we store and protect your data
We take appropriate security measures to protect your personal data.
Your information is stored securely using trusted third-party providers (such as email marketing platforms, booking systems, or payment processors).
We keep your data only for as long as necessary to provide our services or meet legal requirements.
Sharing your information:
We do not sell your personal data.
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We may share your information with trusted service providers who help us operate our business, such as:
Email marketing platforms
Payment processors
Booking systems
Website hosting providers
These providers only process your data on our instructions and must keep it secure.
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Your rights
Under data protection law, you have the right to:
Access your personal data
Correct inaccurate information
Request deletion of your data
Withdraw consent at any time
Object to marketing communications
Request transfer of your data
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of these rights, email us at info@soberhaven.co.uk.
You can unsubscribe from marketing emails at any time.
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Cookies:
Our website may use cookies and analytics tools to improve user experience and understand how visitors use our site.
You can control cookies through your browser settings
Third-party links
Our website may contain links to other websites.
We are not responsible for their privacy practices.
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Changes to this policy:
We may update this Privacy Policy from time to time.
Any changes will be posted on this page with an updated date.